He was a ninja, a drink warrior, making his way through the crowded bar, like a hot knife through butter. His memory was impeccable, as if the drink and food orders he took we paramount to national security. He repeated the orders we barked at him over the din of the bar crowd, seemingly reading our lips. It was probable he was even reading our minds. He somehow knew we were short on time, and long on hungry as we stood shoulder to shoulder in the crowded space. We were in need of a quick meal and libation before taking off for our 7PM call time at the theater.
Richie has been a favorite employee at GrillMarx Steakhouse and Raw Bar for several years, patrons know his name and he knows theirs. He remembers orders, pays special attention to all details, past and present, and provides a level of service where every need is responded to properly, quickly and with a positive attitude. Uncharacteristic of many runners in the food business, Richie gets it. He understands exactly what exemplary performance is all about. He is a top notch employee, with the attitude of an owner.
What do you do like a ninja? Are you returning calls, emails and messages quickly, accurately and with a positive attitude? Are you on time, every time, and do you provide solid advice, anticipate your customers' needs and follow up consistently? In the entrepreneurial world, these are the traits of a ninja. Take a lesson from Richie, and be a ninja warrior, with a side order of awesome.