Ep. 442: Getting Rid of Your Business Pains with Sherrod Patching


Sherrod Patching.png

Reach Us Here:

Doug- @DJDoug

Strickland- @NiceGuyonBiz

Sherrod- @SherrodPatching

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Show Notes by Show Producer: Anna Nygren

 

Intro

  • Recipe for this episode: B2B, Patreon and everything nice

B2B Customer Success

  • The key milestones in the customer life cycle are
    • The first conversation - ensuring what’s going to make them successfu
    • Onboarding - getting them to value as quickly as possible
  • Customer success is beyond how to use a platform well, it’s also facilitating their business to grow with the new platform
  • Clear communication and keeping the customer’s feedback at the company’s heart are ways to keep your business effective

Closing

  • Make better business decisions by talking to your customers
  • Check out Leadspace here

 

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