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Jay Baer: Convincing, Converting and Servicing in Amazing Ways Since 1993

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Doug- @DJDoug

Strickland- @NiceGuyonBiz

Jay- @jaybaer

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Show Notes by Production Assistant - Anna Nygren

 

Intro

  • Consistency is key when you want to deliver stellar customer service
  • Check out Jay Today TV

 

Customer Service is the New Marketing

  • For a long time, businesses didn’t have to be great at customer service because it wouldn’t make a big difference, economically
    • Now customer service is a spectator sport
  • Small businesses can make a customer service focus from scratch and share a closer connection with customers
  • When you get bad customers, it’s not so much the employees but the rules that suck
  • 70% of customers prefer to figure the problem out on their own via a company website over interacting with an employee
  • We run away from complaints rather than working with them
  • BEET
    • Be empathetic every time

Closing Lines

  • Praise is the most overrated thing in life
    • Feels great but it doesn’t teach you shit

 

Jay's book- Hug Your Haters

Jay's Keep Your Customers Course @ KeepYourCustomersCourse.com

 

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Ep. 165: Improve your customer experience with Eli Federman

Eli Federman-@efed27

Doug- @DJDoug

Strickland- @NiceGuyonBiz

Every experience that you provide to your customer molds their impression of your company. Eli Federman knows how to improve that. Hear all about it on The Nice Guys today.

Eli's company is Customer Service Simplified, and he works every day to help other companies Improve the customer experience.

He Helped a large U.S. mobile carrier re-imagine their customer experience across all channels.

There are 3 critical elements- People, Process and Technology.

It all comes down to leadership. As the CEO, you must be in touch with what your customers want.

It's critical to have the right people who are passionate about creating a great customer experience.

Chief Customer Experience Officer. 10 years ago, this position didn't exist.

Simple things can have a huge impact.

Check out Eli's company www.simplifyingservice.com - A look through his website will lead you to various publications and blog posts he's written and hopefully leave you with a bit of learning for what makes an outstanding customer experience

Contact Eli- eli@simplifyingservice.com

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158: Customer Service Champion Shaun Belding knows how to make happy customers

Shaun Belding is passionate about customer service, has authored 6 books, and he has grown his Customer Service Champions LinkedIn group to over 105,000 members! Hear all about his passions on the Nice Guys today.

Here are some questions you will get answers to today:

- How has technology affected customer service?

What makes one company better than another when it comes to service. Everybody says they care about their customers.

What is your spin on call centers and automation?

How do you earn customer loyalty?

Companies claim to be transparent yet struggle with a positive culture. How can you get everyone including management to buy-in to Customer Focused policies?

What mistakes do you see made today as it relates to service?

 

How do I create long-lasting client loyalty?

  

See Shaun's company - http://www.beldingtraining.com/

His Outstanding Customer Service Traininghttp://www.beldingtraining.com/customer-service-training.htm

His books- http://www.amazon.com/Shaun-Belding/e/B001HCRXIC

 

 

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Personal Assistants   Project Assistance   Administrative Support

http://www.elitevirtualassist.com/

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Tell them you heard about it on The Nice Guys and get your free consultation today.

 

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As Amazon.com affiliates, we receive a small commission on purchases made after clicking our links. It cost you nothing extra but supports the podcast. Thanks in advance.

 

Want to ask us a question or record a show intro for us? Call 4242-DJDoug and leave us a message.

 

Subscribe to the Podcast

 

Don't underestimate the Power of Nice.



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