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Ep. 297: Pat Perdue on Understanding the Customer Experience

Reach Us Here:

Doug- @DJDoug

Strickland- @NiceGuyonBiz

Pat- @PatPerdue

Sponsor LinkJulie Reisler Get A PhD in You

On Facebook: The Nice Guys Community page

Amazon.com: Click before buying anything. Help support the podcast.

Show Notes by Production Assistant - Anna Nygren

 

Today’s it’s all things customer experience, you may or may not know the term, but you certainly will know how important it is after you listen to my friend and fellow entrepreneur, podcaster and all around nice guy Pat Purdue share his story today on The Nice Guys on Business, welcome to the podcast Pat! Here are some of teh questions Pat answers today:

  • How does a "Customer Experience" differ from Customer Service?
  • What is a "Customer Experience Mindset" and what does this means in real life for an entrepreneur?
  • What brands today understand this? I  mean I think companies like SouthWest Air, Zappos, Ritz Carlton do.
  • Why don’t most companies work towards this? Does it cost more, involve greater training? Why not do this with all companies?
  • Sounds like management needs to give up some control (and put it in the hands of the front line) to make this a reality, do you see it the same way?
  • How can a small company looking to grow get their customers to create some of the BUZZ about a great customer experience. Seems like this would be the ultimate in promo for your company?

See more about Pat's company at http://www.socialicity.ca/

Hear his podcast here- http://www.patperdue.com/

 

Doug's Stuff:

Amazon #1 Best selling book Nice Guys Finish First.

Business Building Bootcamp (10 Module Course)

 

Partner Links:

Interview Valet:  Get interviewed on top podcasts and share your message.

BombBomb: Take your email to the next level. Drop a BombBomb today.

Acuity Scheduling: Stop wasting time going back and forth scheduling appointments

 

Survey:

Take our short survey so The Nice Guys know what you like.

 

Nice Guys Links

Subscribe to the Podcast

Niceguysonbusiness.com

 

If you want to talk to Doug, call him at 410-340-6861 any Wednesday between 5:00 PM-6:30 PM EST.

OR…

If you just want to leave us feedback and not talk to anyone, call 4242 DJ DOUG (424-253-3684)

 

Promise Statement:

To provide a learning experience that is entertaining and adds value to your life.

 

Don't underestimate the Power of Nice.

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Ep. 289: Get a PhD in you with Julie Reisler

Reach Us Here:

Doug- @DJDoug

Strickland- @NiceGuyonBiz

Julie- @JulieReisler

On Facebook: The Nice Guys Community page

Amazon.com: Click before buying anything. Help support the podcast.

Show Notes by Production Assistant - Anna Nygren

 

Intro

  • What is an “empowerment strategist”? You’re about to find out
  • There is a version of Moby Dick with emojis! How millennial generation-esk

 

The Day-to-Day Struggle

  • If you say, “Life is fine,” chances are there’s something that needs to change
  • Be smart and ask for help when you need it
  • Honor yourself and your purpose. Take care of you, first.
    • Watch what you’re internal monologue is
  • Instead of pushing away the emotions that you deem negative, welcome them and accept that you’re experiencing them
  • Believe in what you’re doing, because people can tell when you do/don’t
  • If someone else has done what you want to do, you can do it

 

Closing Lines

  • Doing what you love requires dealing with minutiae

 

 

Reach Julie at JulieReisler@gmail.com

 

Get her book Get a PhD in YOU, launching 1/17/17  Julie Reisler

 

 

Get a Phd in YOU Mastery - On line course - launching in Feb 2017 - info at Julie Reisler

 

Doug's Stuff:

Amazon #1 Best selling book Nice Guys Finish First.

Business Building Bootcamp (10 Module Course)

 

Partner Links:

Interview Valet:  Get interviewed on top podcasts and share your message.

BombBomb: Take your email to the next level. Drop a BombBomb today.

Acuity Scheduling: Stop wasting time going back and forth scheduling appointments

 

Survey:

Take our short survey so The Nice Guys know what you like.

 

Nice Guys Links

Subscribe to the Podcast

Niceguysonbusiness.com

 

If you want to talk to Doug, call him at 410-340-6861 any Wednesday between 5:00 PM-6:30 PM EST.

OR…

If you just want to leave us feedback and not talk to anyone, call 4242 DJ DOUG (424-253-3684)

 

 

Promise Statement:

To provide a learning experience that is entertaining and adds value to your life.

 

Don't underestimate the Power of Nice.

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