Viewing entries tagged
best customer service tips

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Jay Baer: Convincing, Converting and Servicing in Amazing Ways Since 1993

Reach Us Here:

Help support our podcast here.

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Doug- @DJDoug

Strickland- @NiceGuyonBiz

Jay- @jaybaer

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Show Notes by Production Assistant - Anna Nygren

 

Intro

  • Consistency is key when you want to deliver stellar customer service
  • Check out Jay Today TV

 

Customer Service is the New Marketing

  • For a long time, businesses didn’t have to be great at customer service because it wouldn’t make a big difference, economically
    • Now customer service is a spectator sport
  • Small businesses can make a customer service focus from scratch and share a closer connection with customers
  • When you get bad customers, it’s not so much the employees but the rules that suck
  • 70% of customers prefer to figure the problem out on their own via a company website over interacting with an employee
  • We run away from complaints rather than working with them
  • BEET
    • Be empathetic every time

Closing Lines

  • Praise is the most overrated thing in life
    • Feels great but it doesn’t teach you shit

 

Jay's book- Hug Your Haters

Jay's Keep Your Customers Course @ KeepYourCustomersCourse.com

 

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Ep. 132: Doug and Strickland talk customer service

Click to download episode directly from Libsyn

Click to download episode directly from Libsyn

We have mostly clean episodes and a few explicit ones. This is the latter. Today, we mostly shoot the shit about nothing. Here's everything we talk about on the show today:

-Does Doug laugh too much on the show?

-Do you want to hear us be more, or less serious?

-Do we curse too much?

-How do you train unmotivated employees?

Please chime in, tell us what you think.  We need your feedback and we're willing to bribe you for it. Call 42-42-DJDoug, let us know what you think and we'll send you a copy of each of our books- Doug's "Nice Guys Finish First" and Strickland's "Guys Guide to Las Vegas". Only available for the first 10 callers, we'll each even sign them for you. 

Please visit our sponsor- Elite Virtual Assistants 

Personal Assistants   Project Assistance   Administrative Support

http://www.elitevirtualassist.com/

Laura@elitevirtualassist.com     440-973-7005

Tell them you heard about it on The Nice Guys and get your free consultation today.

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Don't underestimate the Power of Nice.

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Ep. 99: Jamie Dennis knows customer service and loyalty

The hospitality industry is incredibly competitive, so it takes a lot to be #1, and that's what Jamie Dennis has done at the Jefferson Clinton Hotel. Here how she does it on the Nice Guys today.

Great customer service tips in this podcast interview

Jamie is the General Manager of the Jefferson Clinton Hotel. Jamie provides listeners to today's show some top customer service skills and actionable ways for building relationships in business.  

Rated #1 hotel in Syracuse, NY on Trip Advisor

Employee retention is huge, it's hard to be successful if you are putting resources into training new people.

Don't hire someone who just wants "a job", find people who really want to be there.

You also need people who will do whatever job needs to be done at the time.

Here's how to contact Jamie-

jamie@jeffersonclintonhotel.com

http://www.jeffersonclintonhotel.com/

416 South Clinton St. Syracuse, NY 13202

Reservations- 315-425-0500

Want to get pinned on our listener map? Just go to http://www.dougsandler.com/podcast-by-the-nice-guys/ and answer the question, where are you from? And we'll add you to the map. You can see it here-

http://www.niceguysonbusiness.com/services.html

Subscribe to the Podcast

Join Doug Sandler and Strickland Bonner. They are the Nice Guys.

Don't underestimate the Power of Nice.

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Ep. 98: Tomas Conefrey talks about longevity in business

Tomas is celebrating Conefrey's Pharmacy's 60th year in business! Learn the secrets to his business longevity on The Nice Guys Podcast today.

Starting your own business? Where do you think it will be in 60 years? Hear howConefrey's Pharmacy has grown for 60 years. Here's what we learned on the podcast today:

Conefrey's has the#1 Irish Pharmacist account on Twitter- @ConefreyPharmac

The key to longevity is all about putting yourself in your customer's shoes.

They sponsor a local soccer (football for our U.K. listeners!) team as well as Hearing aid clinics, diabetes day, and health assessments free of charge

They are developing a custom app to more easily communicate with their customers

Conefrey's is in a 140 year old building, and they are planning to expand soon.

The best, simplest advice Thomas can give- Talk to your customers.

If you are ever in Dublin, drop by at 136 Pier St. Dublin 2, Ireland, tell them the Nice Guys sent you.

http://conefreyspharmacy.ie/

Get in touch with Tomas: TCONEFREY@gmail.com

Want to get pinned on our listener map? Just go tohttp://www.dougsandler.com/podcast-by-the-nice-guys/ and answer the question, where are you from? And we'll add you to the map. You can see it here-

http://www.niceguysonbusiness.com/services.html

Subscribe to the Podcast

Don't underestimate the Power of Nice.


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