Ep. 49 Don’t Be Like American Airlines

If you are a fan or employee of American Airlines, you should not listen to this podcast.  Today you can hear about one of The Nice Guy’s worst customer service experiences ever as we complain about American Airlines (guess they’re not going to be a...

But First, Let Me Take An (Un)Selfie by Miri Rodriguez

When Doug Sandler initially tweeted me to guest-write this blog, he gave me a few topic options: Entrepreneurship, Marketing or Customer Service. I thought, Great! I have so much to share on each of these subjects, I don’t even know which to choose? Then came a...