by Doug Sandler
A reactive customer experience is the kind that manages customer reactions instead of customer expectations and needs. It’s an outdated approach that aims to mostly put out fires.Businesses creating a reactive customer experience are usually businesses that believe...
by Doug Sandler
Mark is a NY Times best selling author, a member of National Speaker Association’s Hall of Fame, professional speaker and president of a studio for leadership development. His client list of over 2400 clientsis like a who’s who in the corporate world and includes...
by Doug Sandler
I never realized how powerful, motivational and inspirational one little red book, one email and one long distance exchange could play in my life, but that exact time in my life, September 30th, 2013, was a pivotable point in my career.The first email contact I made...
by Doug Sandler
Ted Rubin has more good advice on business than we could squeeze into 25 minutes, so we let him talk longer. Hell, Doug was begging Ted to stay on the show longer. Amazing info that you have to listen to on The Nice Guys today. The “F” bomb is...
by Doug Sandler
In honor of our 100th episode we are recapping The Nice Guy’s year.No need for extensive show notes, we’re just talking about all the great things that we’ve done this year. Review of episodes about Customer Service Skills, Customer Experience,...
by Doug Sandler
The hospitality industry is incredibly competitive, so it takes a lot to be #1, and that’s what Jamie Dennis has done at the Jefferson Clinton Hotel. Here how she does it on the Nice Guys today.Great customer service tips in this podcast interviewJamie is the...
