by Doug Sandler
Is bad customer service burning your bottom line? How many time have you visited a website, clicked on the live chat box and got the message saying, “Sorry, support is offline. Please leave an email and we’ll respond in 24 hours.”Go on, raise...
by Doug Sandler
A reactive customer experience is the kind that manages customer reactions instead of customer expectations and needs. It’s an outdated approach that aims to mostly put out fires.Businesses creating a reactive customer experience are usually businesses that believe...
by Doug Sandler
Last month, I had the pleasure of seeing Doug Sandler give a presentation at The Philips Collection. Doug has recently released a book, Nice Guys Finish First about how to effectively build and maintain relationships. I have to admit, the...
by Doug Sandler
A few decades ago customer service was just a department within an organization. Today, that has all changed. Previously, if someone wanted to make a career in a company, they most often would choose marketing or sales. Today, the situation is different. Due to...
by Doug Sandler
When Doug Sandler initially tweeted me to guest-write this blog, he gave me a few topic options: Entrepreneurship, Marketing or Customer Service. I thought, Great! I have so much to share on each of these subjects, I don’t even know which to choose? Then came a...
by Doug Sandler
Social media is like a microscope all companies have to surrender themselves to. Most of the time nothing that happens online, stays online. Major PR flops get picked up by traditional media or become a focus of the real-world discussions. Before you know it, a...
