158: Customer Service Champion Shaun Belding knows how to make happy customers


Shaun Belding is passionate about customer service, has authored 6 books, and he has grown his Customer Service Champions LinkedIn group to over 105,000 members! Hear all about his passions on the Nice Guys today.

Here are some questions you will get answers to today:

- How has technology affected customer service?

What makes one company better than another when it comes to service. Everybody says they care about their customers.

What is your spin on call centers and automation?

How do you earn customer loyalty?

Companies claim to be transparent yet struggle with a positive culture. How can you get everyone including management to buy-in to Customer Focused policies?

What mistakes do you see made today as it relates to service?

 

How do I create long-lasting client loyalty?

  

See Shaun's company - http://www.beldingtraining.com/

His Outstanding Customer Service Traininghttp://www.beldingtraining.com/customer-service-training.htm

His books- http://www.amazon.com/Shaun-Belding/e/B001HCRXIC

 

 

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